Frequently Asked Questions

brings a large inventory of late-model, low- mileage vehicles to you. Before any vehicle is added to inventory, it must pass a rigorous inspection.

When you first visit Buy Now, the rates and monthly payments you see for each vehicle are averages and not based on your individual credit score and down payment.

These estimates are designed to provide you with an estimate of your monthly payment. Your actual monthly payments will vary based on your personal credit.

Personalized payments provide estimates of your monthly payments, empowering you to see financing details on most vehicles, including:

• Down payment
• Rates
• Terms
• Local taxes and fees

Like pre-qualification, getting your personalized payments will not impact your credit. Unlocking your personalized payments is quick and easy. It takes just a few moments to fill some basic information. Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.

Yes! allows you to apply for an auto loan directly on the site through our financing partners. Once you find a vehicle you love, applying for an auto loan on is a snap, especially if you are already seeing personalized payments. We will pre-fill much of the credit application using info you have already provided to us to save you time.

Yes! You can pay with cash or bring your own third-party financing by choosing the cash option when submitting your order.

The prices you see on Buy Now are non-negotiable. Our vehicles are priced competitively. Your purchase details are clearly displayed and explained so you always know exactly what you are paying.

Yes, through the purchase process you can easily obtain an Instant Cash Offer (ICO), directly through our integration with Kelley Blue Book for your vehicle. You can either sell it outright or apply its value as your trade-in towards your vehicle purchase.

You have direct access to Kelley Blue Book Instant Cash Offer, a trade-in valuation tool built into our eCommerce Site. Just enter your vehicle details and obtain a value.

The Kelley Blue Book Instant Cash Offer provides a firm offer presuming an accurate description of the vehicle is provided. You can then use the equity value as part-payment for a new vehicle. The physical trade-in will take place at the point of delivery.

The delivery agent will verify the trade-in vehicle matches the condition provided in the Kelley Blue Book Instant Cash Offer process.

Only one vehicle can be traded in per purchase.

This means you have negative equity. You can still use it to finance a car on , but may affect the rate and loan terms.

Sometimes our algorithm gets stumped. You can call us at for additional options for your trade in.

You may occasionally see a vehicle labeled Sale Pending, meaning another customer is currently placing an order on it. However, if that customer does not continue with the purchase, the vehicle will be released back into our inventory and be available again.

We offer several Aftermarket Product Protection Plans for purchase to help you extend your peace of mind.
Some include plans for bumper-to-bumper coverage, tire & wheel, dent & dings, windshield and key replacements, GAP insurance and so much more.
As you move through Buy Now to purchase your vehicle, we will present you with a few aftermarket products that align with your personalized needs and will protect your new vehicle.

We will complete the necessary title and registration forms with you at the time of delivery. In some cases, we can complete the full registration process for you. In other cases, we submit the forms to your local DMV and you must go in to complete the process.

There are several benefits to creating an account on Buy Now:

• Easily save your favorite vehicles and searches
• Review your documents and previous order history
• Pick up where you left off in the checkout process

Upon completion of your purchase, a Buy Now representative will contact you to schedule delivery to your door. Rest assured we make it easy, as online car buying should be. 

Delivery costs within 50 miles of the vehicle location are included in the Delivery and Servicing Fee. For deliveries outside of that radius, additional transportation fees may apply. Please rest assured that we will review any additional fees, if applicable, with you in detail prior to completing your purchase.