Auto Exchange FAQ



What is an Instant Cash Offer?

This is a real offer for your vehicle that is valid for 3 days and can be immediately redeemed, pending inspection.  It’s based off of your vehicles specifics and local market demand powered by Kelly Blue Book.  Get your Instant Cash Offer Now!

Am I obligated to redeem my Instant Cash Offer?

No.  There is no obligation to sell us your vehicle after receiving your offer.  The choice is up to you on what happens next.

How long is my Instant Cash offer valid?

Your offer is valid for 3 days (not counting Sundays).  After that time, you can resubmit, but your offer may change.

How is my instant cash offer calculated?

In determining your offer they look at several factors including specific vehicle details, current market demand and historical trends.  All of this information is powered by Kelly Blue Book.



What makes a car ineligible for an offer?

There are many reasons vehicles can become ineligible including title issues, market volatility, lack of data, recalls and several other factors.

Can I sell my vehicle if it is financed or leased?

Yes.  We will process the necessary paperwork for you to pay off your vehicle along with related fees.  Any remaining equity on the vehicle is yours to cash in on.

Where’s the Vehicle Identification Number (VIN)?

The VIN is located on the driver side of the dashboard in the front windshield, or by the doorjamb.  Also will be on your auto insurance card or registration.

How is my vehicles condition verified?

When you present your offer the Acquisition Associate will conduct a visual inspection of the interior and exterior, and a test drive to confirm mechanical condition.  If the inspection report doesn’t match your online assessment the offer may be raised or lowered based on our inspection report.



What should I bring with me to drop off my car?

  • Your Instant Cash Offer certificate.
  • Your vehicle or your lien holder information for finance or leased vehicles.
  • Vehicle registration
  • Valid driver’s license or government photo ID
  • All keys, keyless remotes and manuals
  • Service and repair records

How will I receive payment for my vehicle?

After the completion of paperwork and the sale you will receive a check made payable to the name(s) listed on the title.


If you have further questions please feel free to reach out to one of our acquisition team today.  Contact Us